Many ISPs (Internet Service Providers), offer different packages which include TV, internet access, and a SIM Card. It’s the same with Virgin Media as well. They have a lot of different package deals, but we’re only going to talk about broadband.
A lot of people who use Virgin Media say they’re using a Virgin Media hub that doesn’t have internet access, but they’re still connected. We need to figure out why this is happening before we can figure out how to fix it.
Virgin Media Connected but No Internet Access
We need to understand why this happens before we can fix it. So, the reasons our Virgin Media hub is connected but there’s no internet access include:
- ISP issuesThe ISP is the most likely cause of the problem. When something’s wrong with the source of our internet access, we still get the wireless signal, and we’re still connected to the network, but there’s no internet.
- Hardware and firmware that are out of dateOlder firmware or hardware could also be a reason for connection problems. Although the new Virgin Media hubs have great hardware, sometimes the firmware must be updated. We missed it due to an interruption in power supply.
- DNS cache issuesCached data refers to temporary data that stores information about past settings and web pages. It’s used to provide easier access and instant loading of previously visited pages. If it builds up, it can cause connection problems. It is important to remove it from time-to-time.
- Software for securitySometimes, antivirus software on our PCs or laptops blocks any suspicious connections. This could be the connection. A new update of antivirus software could cause the block.
Virgin Media Hub Signal Interpretation
To understand what’s happening when we experience our Virgin Media Wi-Fi having no internet access but being connected, we need to understand the LED lights on our Virgin Media hub. The lights can mean different things depending on which version of the hub they are.
Virgin Media Hub 4: The most important light signals must be understood
- Red light: There’s an issue with the cable providing the connection. The power supply needs to be checked, as well as the coaxial cable connecting to the hub. Both should be in perfect condition.
- Green light: When you see the hub slowly flashing green, this means that there’s a new firmware update. After the update completes, wait for the hub’s to reboot. Everything should then work as expected.
- White light flashingThe hub is now booting up. If you see any other lights, it is a sign that the hub is starting to boot up.
When hub 4 has a dimmed white light, it means that it’s working perfectly fine, you have internet access, and there’s a possibility to connect to the wireless network. The light indicators for Virgin Media hub 3 are slightly different.
- This means that our Wi-Fi isn’t working right, which means that the hub works fine but there is no Wi-Fi signal at all. Because of this, the red light is going off.
- There is a red power light on hub 3. This means that it’s overheating. Getting rid of heat sources near the hub will help improve air flow.
- There’s a chance that we have a broken connection somewhere. It’s important to check to see if all the wires are connected correctly, and if not, we need to fix that, too.
If the Wi-Fi light flashes green and the power light stays solid white, it means that everything is working properly.
Virgin Media has no Internet Access Fixes
Our device doesn’t have internet access, even though we’re connected to our Virgin Media hub. We now know why that is, and we know how to read the light signals. We can now start fixing the problems. There are many things you can do, including a factory reset, a factory reset and clearing the DNS cache. We also have the ability to update the driver on our device.
Restart Virgin Media Hub
It’s always the first solution. You can reboot any version of Virgin Media hub. Just make sure that it’s turned off for at least 30 seconds. You can wait longer if the issue is with your IP address (Internet Protocol).
If we wait longer, the ISP will usually assign a different IP address to our modem. This dynamic IP system allows us to refresh our connection and settings. You have a better chance of receiving a new IP if you wait longer.
Virgin Media factory reset
You can reset your Virgin Media hub factory by looking at the back. You will notice the following: Reset buttonPlace the key on your back. To reset the button, use a paperclip (or a similar object) At least 10 seconds.
Once that is done, the hub will need to restart. This is a factory reset, so you’ll need to access the wireless network using the default SSID (Service Set Identifier) and password. You can also enter the hub’s settings to change the Wi-Fi configuration.
Clearing DNS cache
Other issues can be solved by clearing the DNS cache. If we’re running a WindowsOperating system, we must type cmd The Search box. Right-click Command Prompt As administrator. Simply type ipconfig – flushdnsType Enter.
When we’re running on a Mac Operating system, click on UtilitiesThen, we must open the Terminal. You should choose the appropriate version sudo killall (-HUP) mDNSResponderOder sudo discoveryutil mdnsflushcache.
If your hub lights are showing no problems, it is possible to update your network adapter drivers. Follow these steps to update your Windows 10 network adapter driver. Usually, something’s wrong with our connection when one of our drivers is outdated.
This is one of many common solutions to any connection problems. All we have to do is visit Device ManagerAnd right-clickOn the network adapter drivers and select Update driverSo that it can be automatically updated and fixed.
You can also log in to Virgin Media router and go there. Advanced > Wireless > Smart Wi-Fi. We’ll notice the box that says Disable channel optimizationClick on the link and click Save. The hub needs to be restarted, and then everything should work as it should.
There are a lot of lights on Virgin Media hubs that we can read to figure out how to fix things. There are many ways to fix a problem with our Virgin Media hub, such as restarting and doing a factory reset. We also need to update the drivers and turn off channel optimization. We also need to clear the DNS cache.
Virgin Media support might be able to help us if none of these solutions work. They may be able help us solve our internet access issues.