Home Tech FIOS Guide Not Working: Here’s What To Do

FIOS Guide Not Working: Here’s What To Do

by stacy

This article will explain how to fix the problem if the FIOS Guide stops working. The steps are simple and easy to follow.

If you’re like most people I know, including myself, there are few things more aggravating than when a gadget or feature suddenly stops working for no obvious reason.

Additionally, these things are more likely to occur when there is not enough time or patience to fully analyze the situation and devise a solution.

The same rules apply to the Verizon FIOS guide.

Sometimes, it feels like the guide is having a mind of its very own and doesn’t work when you need it most. Fortunately, the problem is entirely fixable, and it won’t take much effort.


If the FIOS guide is not working properly or displays an error message on your TV screen, you should first try to restart the set-top box (STB).

This is done by unplugging the power cord from an outlet and letting it sit for 15 seconds before plugging it back in. In most cases, this will resolve the problem. However, if it doesn’t work, you may want to take a step further and reboot or power cycle the Verizon router.

Repeat the drill for the STB. Remove the router’s power cord from the socket, wait for about 30 seconds, then plug it back.

Rebooting should clear cash and resolve any software problems. While you may lose some time while your devices wait to reboot, they should still work correctly once they are done.

If you still can’t get the FIOS guide to show on your TV, it’s time for the next step.


In some circumstances, you may be able to reboot the STB and router, but the Verizon FIOS guide problem would still exist. When this happens, it’s important to wipe the router clean of any incorrect updates and software issues by resetting it to factory defaults.

You’ll need a pin or a needle to do a factory reset on a Verizon router. Place it in the’reset’ hole on the back of the router and press and hold for 30 seconds. After that, the router will revert to factory settings and check for any updates.

What if Reboot and Reset Don’t Work?

If the problem was caused by software, a reboot and resetting will resolve it. This should resolve most issues.

Nonetheless, there might be a case here and there when even this won’t work, or you’ll be forced to do the reboots every few hours or days.

These sections are appropriate for you if your FIOS user status is “A”


As with most electrical devices, the STB as well as the router both generate heat during operation and require proper ventilation to cool them off. Many people don’t pay any attention to this because it becomes an issue only in more extreme environments.


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Even so, if you live in a hot area without air conditioning and keep your network or STB in a location where it can’t dissipate the heat it generates while operating, you may find yourself rebooting the devices more frequently than you’d want. Allow time for the STB and router to cool down before restarting them. They’ll keep working until they’re too heated to continue.

This can be avoided by moving the devices and providing adequate air circulation and cooling.

Internet Connection

It seems kind of obvious, but the STB won’t function if the router is turned off or if you don’t have an internet connection. To make sure that you have internet access at home, try to use a mobile phone or another device to check this.

Physical connections

If you can use your Wi-Fi to access the internet, but the FIOS guide still doesn’t work, it is time for some close inspection of your installations. You will likely find a few splitters and coax cables, as well as multiple connectors connecting the Verizon router to STB. You can check that everything is properly connected by going from one end of the router to the other.

Hardware problems

This is the end of all self-help options. If none of the above-listed fixes couldn’t bring back the FIOS guide to your TV screen, there is a good chance that the STB or the router died on you. At this point, you should contact Verizon support and request a technician.


If your Verizon FIOS guide doesn’t work, panic is unnecessary. Problems should be resolved by rebooting the STB, and restarting the Verizon router.

This can be done by unplugging your devices from the power outlets and waiting about 30 seconds before plugging them back in.

If this doesn’t fix the problem, reset the router and restore it to the factory settings by inserting a pin or a needle into a reset hole on the back of the router. For about 30 seconds, press down until you feel the click. After you let go of the pressure, the router should return to its original settings.

It is also important to check whether your internet connection is available. STB can’t get the signal if the router doesn’t receive one. You should also check the connections between STB router and STB. Keep them in a cool and ventilated area to avoid any overheating.

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