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Fixing the AT&T Uverse Router Service Solid Red Light

by stacy
AT&T Uverse Router Service Solid Red Light

AT&T does its best to provide quality service, but there are instances when users report that the Service light on their router is solid red. These steps can be used to fix the problem. You may not be able do anything depending on the source of the problem. You can, however, try to restart or reset the AT&T router back to factory settings. We’ve got the answers if you don’t know how to do this.

So, let’s begin!

What does the AT&T Uverse Router Services Solid Red Light mean?

It takes a lot to understand what it is.

AT&T says it means the router failed to connect to the Internet using Internet Service authentication.

The red solid service light should usually fade after about two minutes. After that, it should be switched off.

You should also check the WPS indicator. Your router may be overheating if the WPS light goes OFF. Place the router in a cooler place.

It is possible that the WPS light or service light is on but is not solid red.

How To Fix The AT&T Uverse Router Service Solid Red Light?

Now that we know what this light means, let’s see what we can do to fix it.

Start the Router Manually

Although AT&T makes it easy to restart the router via the Smart Home Manager, we prefer to do it manually.

  1. Depending on your router and the type of connection, there are two things you need to do: first remove the battery from the router/modem. Second, disconnect the phone cable from DSL connections.
  2. After this, disconnect the router’s power source.
  3. It should be left disconnected for approximately 20-30 seconds
  4. Attach the battery if you have taken it out. Connect the phone cable to your DSL connection.
  5. Now, you can connect your router with the power source.
  6. It will reboot and you should leave it on for approximately 10 minutes so that it can boot up fully and the status lights to stabilize.

Verify that the service light remains solid red. If it is, let’s try the next solution.

Network outage

Another reason could be a network or service failure. It’s simple to figure out if this is the issue. You can check the AT&T Service Outage Info website, some internet services like Downdetector.com, or call AT&T customer service to see whether there is a service outage or maintenance in your area.

Wait if this is the source of your issue. It usually doesn’t take long, therefore patience is advised. We are powerless to intervene. If the issue isn’t due to an outage, we can move on to the next stage.

Protect your connections

Verify that all cables are plugged and not loose. Always inspect both ends of the cable. If you find any, reconnect them and make sure they are properly connected. Check that the Service light stays solid red.

Did you connect a new device to your modem lately?

You may sometimes see the red Service indicator when you add a device to your home network. If the red service light stops flashing, disconnect the device from the modem and check if it is still on. If the service light becomes solid red it means that the device is not working properly.

Hard-Reset the AT&T Router

If none of the preceding alternatives worked, you might try hard-resetting the router. This will return the router to its default settings. If you choose this option, you should be aware that you will have to reconfigure your router. You can do so easily by going into the AT&T router with the default IP, username, and password and resetting the router.

reset button AT&T router

It is easy to reset the factory.

  • Find the reset button at the back of the AT&T router
  • Hold the Reset button down for approximately 20 seconds.
  • The router will be rebooted.

Once it boots up fully, the red service lamp should go off.

Contact the AT&T Support

If none of the preceding alternatives worked, you might try hard-resetting the router. This will return the router to its default settings. If you choose this option, you should be aware that you will have to reconfigure your router. You can do so easily by going into the AT&T router with the default IP, username, and password and resetting the router. You should contact their support. They can remotely diagnose the problem and send a technician out to repair or replace the router. It’s easy to set up and you will find the problem fixed quickly. Enjoy!

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