You may experience problems connecting to Wi-Fi with your Google Home, Google Home Hub or Google Home Mini. Connectivity issues are more common after changing the ISP, remodeling the house or sometimes even outside the box.
This article will show you how to resolve the problem before reaching out to Google support.
If you have internet access to your home, there are three things that can cause connectivity issues and prevent you from connecting Google Home to Wi-Fi. These include incorrect router settings, corrupt Google Home Software, and weak or corrupted WiFi signal between the router, Google Home, and Google Home.
Let’s dive into the possible sources of the problem, explain what is going on, and potential fixes.
Poor Wi-Fi Signal, Interference From Other Devices
Google Home isn’t the only wireless device that can experience connectivity issues. If you have changed the layout of your appliances or furniture, the problem may occur after connecting the device the first time.
Wi-Fi relies on radio waves that are within a specific frequency range. Like FM radios, Wi-Fi can lose significant power when it penetrates solid objects such as brick walls, concrete, and rock.
You’ve most likely lost a radio station in your automobile after driving through a tunnel. Your Wi-Fi signal suffers from the same problem. The signal won’t go through if the router is on one side of the thick, solid wall and the Google Home is on the other.
Interference from other devices or networks operating on the same frequencies as your router is another factor that can affect your Wi-Fi network’s stability, speed and reliability. This problem is particularly prevalent in large apartment blocks that have single-band routers.
Many routers can communicate with hundreds of devices via Wi-Fi channels within the 2,4GHz band. Even if your home is a single unit, you may have multiple appliances or devices that could interfere with Wi-Fi communication between Google Home and router.
If there are a fridge or microwave oven between the Google Home router and the router, the Google Home will likely have problems connecting to it.
Problems can be caused by baby monitors, garage door remote controller units, cordless phones and other wireless devices if the antennas are near the router/Google Home.
So what can you do to fix it?
This problem can be solved in a few steps. During the initial setup, try to position your Google Home unit as close as possible to the router. After you have established a connection and set-up the Google Home, you can move it to the final location. However, keep in mind the restrictions or interference sources.
Google Home Software Bugs & Glitches
Google Home, like many other wireless-enabled devices receives updates from time and again. Updates are provided to correct bugs or add new features. The updating process can be sensitive.
Imagine that an update is lost or that the software Google Home has received is corrupted. Your device could lose some or all of its functionality until the correct version of its software is restored.
Google Home devices come with a factory reset function that lets you restore them to their factory settings. This involves deleting all settings and updates, effectively reverting them back to the original state.
Depending on your Google Home model, press and hold either the button at the front or both volume rocksers. You will hear a voice alert to inform you that you’re about to do a factory reset. Follow the instructions in the previous section to complete the process.
Assume the problem isn’t caused by the Google Home, and you’re certain you’re close enough to the router to get a strong Wi-Fi signal. If this happens, the software or settings on your network may be blocking you from connecting.
Even if all of your other devices connect to the router without issue, it doesn’t indicate it’s working properly.
When you’re having Wi-Fi problems and can’t figure out what’s causing them, the simplest solution is to power cycle the router.
Power cycling the router clears the cache memory, but preserves all settings. This is an easy task that can be done in many cases and provides positive results.
You can power cycle your router by simply unplugging it from the power outlet for at least 15 seconds and then turning it on again. Although it may take some time before the router is back online, once it is online, the router should be able to connect to the Google Home.
You can also adjust the router settings to support the Google Home connection.
Many people still use a single 2,4GHz band router. If you’re one of them, it would be a good idea to check the Wi-Fi networks around you and see if you’re using the least congested channel.
Download Wi-Fi analyzer software from the Apple App Store, or Google Play Store. You can scan the Wi-Fi networks nearby and determine which channel they are using.
With that piece of information, log in to the router’s admin panel and set up your Wi-Fi to the least used available channel. This will greatly reduce interference with other wireless networks, and it will improve the Google Home experience.
If the above text does not help, your problem might be with a defective unit. Contact Google Support and explain what you’ve done to resolve the problem.
You may prefer to watch video instructions than follow written instructions. Watch the video below to see how to fix the problem with Google Home not connecting.
Three ways to fix Google Home not connecting to the internet or WiFi router