If you have any problems with your BT Hub’s functionality or ISP service, the first thing to do is check the BT Hub’s light color. You can find the problem and the solution by looking at different colors (solid, blinking purple, or orange). One example is the green light from BT Hub.
If you’re seeing a green light on your BT Hub right now, here’s what it means, and we’ll see what we can do about it.
What does the green light on BT Hub mean?
There are many hubs that you can purchase from BT. Make sure to check your model for the meaning of the green light.
BT SmartHub 2, 4, and 5; BT SmartHub and Ultrafast SmartHub
If you use the hubs mentioned above The hub’s green light signifies that it is being started. Normaly, you should wait for approximately One to three minutesAfter that, it should turn solid blue. It should stay solid blue for approximately 20 seconds.
Two color behaviors are required to be able to use Hybrid Connect.
If the circle is Solid greenIt indicates that the hub is starting to work.
The circle, however, can be moved if it is flashing green, which indicates that the Hybrid Connect device and the hub are not coupled.
As you can see, a green light on the BT Hub is okay, but the issue arises when the green light does not turn solid blue after a certain period of time. The blue light indicates that your BT Hub is connected to the internet and is operational, which is the light we want to see.
How to Fix Green Light on BT Hub
Now that you know what’s going on, let’s try to solve the problem.
Fixing the flashing green light on Hybrid Connect
Make sure the Smart Hub is turned on or powered on. Verify that the Hybrid Connect and Smart Hub are properly connected. This will usually fix the blinking green light at the BT hub.
Now, if you have the green signal, you can start with the most basic things that can be done to fix the problem.
Turn the BT hub ON or OFF
To turn off your BT Hub, locate the power button on the back of the device. After a few seconds, press the Power button once more to turn on the BT Hub.
Perform a Factory Reset
If you still get the green light after the simple procedure, then reset your BT hub to factory settings. This will often resolve any conflicts in settings that might be causing the green signal on BT Hub. But please pay close attention to the following. Resetting the BT hub to factory settings means that all customizations made before will be lost. You will need to reconfigure the BT Hub starting from scratch.
It is very easy to reset the factory. For this, you will need a pen and a paperclip.
Locate the reset button at BT Hub’s back, just above Power. To prevent accidental resets, it is slightly hidden.
Hold the button together with the pen or paperclip. For approximately five seconds, hold it.
It should flash an orange BT Hub light after it boots up. After a few seconds, the light will turn to solid blue. If there is still a green signal on BT hub, then it will turn into solid blue.
Connect another router if yours is not working.
If you have a spare router it may help you determine if the problem is with the BT Hub. If your BT Hub is malfunctioning, then you should proceed to the next step.
Contact Tech Support
While we hope these fixes have resolved the green-light issue, it is possible that your router is the cause. There is nothing you can do in this situation except to contact tech support to request a replacement hub. The issue can be resolved quickly by replacing the hub.
We hope you found this article helpful about the green light for BT Hub. It is simple to understand the meaning of the lights on your BT Hub. You should be able to resolve the issue on your own, without needing support. Even if they need to be contacted, the goal is to have the Internet work as it did before. Go for it.