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How to Update Firmware on Arris Router?

by stacy

This article will show you how to upgrade firmware on Arris routers.

These products are top-of-the-line in many areas, and the most recent mesh systems offer many attractive features.

No matter if you bought your Arris router through an internet service provider, or if it was purchased by you, the time will come for the firmware update. Unfortunately, many people don’t know how to do these types of updates. Even for less-experienced users, the firmware updating process is simple and shouldn’t be a problem.

Firmware Upgrade for Arris Router

A computer or other device such as a tablet, smartphone or mobile that is connected to the Arris router to which you want to update will be required. Wi-Fi is also an option, although Ethernet cable is the most preferred.

After ensuring that the router is on and you are connected, you can begin the firmware upgrade process.

Use the IP address to log in to the Arris router

The web-based graphical user interface (GUI) allows firmware updates to be made. You will need to open the browser and type a default IP address in the address bar. This will apply to the Arris routers. This address will open the login screen. To proceed, you’ll need administrator credentials. If they weren’t changed when you first set up the router the username is admin The password is Password.

arris login page

A sticker is usually attached to the router’s back. It contains the administrator credentials and default IP address.

Find out What Firmware Version You’re Currency Using

Once inside the web-based GUI, you’ll need to find out what version of firmware you’re running and if there is even any need to update. Go to Status Menu and click on Information about the product.

Download the most recent version of Firmware to your Model

Open a new tab in the browser and go to https://arris.secure.force.com/consumers/. Navigate to the website to locate your model. Next, look for the most recent firmware version in product details. After you’ve found the latest firmware version, you can download it to your computer.

Please ensure that the firmware is specific to your model and not an identical one.

Upload Firmware to Router

firmware upgrade

Go back to the web-based GUI. Go to Admin pageThere are instructions on how to update the firmware in future, if necessary. Click on EditSelect the file that contains the firmware from the Arris website and click Upload.

The upload and update will be initiated if you follow the instructions. Don’t power off the router until it finishes the update and reboots.

arris firmware upgrade in progress

Login after a reboot to confirm the update

Your Arris router’s firmware has been successfully updated. To confirm, log back in to the GUI and follow the same steps as before to verify that it was successful.

What happens if you’re using a discontinued router?

Arris has discontinued some models of Arris routers. You can contact your internet service provider if you have one of these models. It is possible that your router’s firmware was specifically created to meet the requirements of your service provider, and they will provide updates.


Even inexperienced users may easily upgrade the firmware on their Arris routers. Unless your internet provider has discontinued or made the model unavailable, you can accomplish it in only a few steps. In the latter situation, you’ll need to get assistance from your Internet service provider.

In all other cases, connect your tablet, smartphone, or computer to the Arris router you want to upgrade. The optimal connection is via ethernet cable, however Wi-Fi can also be used.

Open a web browser and type in the IP address of the router. For the Arris, the IP address should be When the login screen appears, enter the administrator password.

Username: admin and Password: password are the defaults if you haven’t changed them.

You can go to the Status Menu after login in to the web GUI and selectInformation about our products. There you’ll find the firmware version you’re using right now. With that information handy, open a new browser tab and go to https://arris.secure.force.com/consumers/ to search for your specific model. To find the most recent firmware version, go to the information tab.

Return to your GUI and select the Admin page. Select the firmware from the Arris website by clicking Edit. Lastly, select Upload. Wait for the process to finish before rebooting your router.

If you used the PC to update the firmware, reboot it as well, and you’re done.

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