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My System Is Not Compatible with Xfinity Stream (Basic Troubleshooting Steps)

by stacy

Are you trying to access Xfinity Stream and you keep seeing the “your system is not compatible with Xfinity Stream” message? Your problem is probably easy to solve. Here are the main reasons why you’re unable to use Xfinity Stream and how to regain access to the platform quickly!

Reasons Why You Can Get the “Your System Is Not Compatible with Xfinity Stream” Message

1. Your Device does not meet minimum system requirements to access Xfinity Stream

The most common reason why Xfinity Stream won’t operate and says it’s not compatible is that your device doesn’t meet the minimal system requirements. Although most current devices will work with Xfinity Stream features, older devices and those with lesser processors may not. The firm has compiled a list of all the properties that are required for Xfinity to operate.

The minimal system requirements for Xfinity Stream are listed in this section. Verify that your device fulfils the system’s basic requirements. The majority of information about your device’s properties may be found by going to settings and selecting “this PC,” “your account,” or “about this Mac,” depending on its type.

Minimum requirements for Mac devices

Macintosh devices must be equipped with an Intel Core Duo 1.83GHz, or a faster processor, as well as OS X 10.7. A video card should be at least 64 MB in free space. The RAM memory must be at least 256 megabytes.

Requirements for Windows Devices: Xfinity Stream

xfinity stream requirements for windows

Windows 7/8/10 operating systems are required for your Windows computer. A processor with a minimum of 3GHz Pentium 4, AMD Athlon3400, or better is required. The RAM should sit at at least 128 MB and the video card’s memory should amount to 64 MB or more.

Xfinity Compatibility for Android Devices

The Xfinity Stream feature can also be accessed on mobile phones using the Xfinity Stream App. You will need to have the appropriate operating system for your device in order to use the app. Android phones require an OS version of 5.0.

What’s more, you won’t be able to access the app which is older than the 6.9.0 update. To update your application to the most current version, you need to visit the Google Play Store. Chances are the app isn’t working because it’s running on an old update.

IOS Devices: Minimum Requirements

Apple smartphones and tablets require iOS 13.0 or later. It must be at least 6.9.1 for the app version. It can be updated by visiting the Apple App Store.

AirPlay cannot access Xfinity Stream. Therefore, if you tried to access the app via this feature, there is a possibility the “your system is not compatible with Xfinity Stream” message will appear.

2. Your browser does not meet minimum system requirements to access Xfinity Stream

The above-mentioned notice could also be caused by an out-of-date browser. For the Xfinity Stream to work, you’ll also need to enable JavaScript and cookies on your device. You should then enable JavaScript and cookies in your browser’s settings. After that, try viewing Xfinity Stream once more. If it still doesn’t work, double-check the feature’s browser minimal requirements.

You’ll need to check your browser’s settings to see if it’s compatible with Xfinity Stream. Users of Google Chrome can access Help by clicking the three dots in the upper right corner of their screen. Click About Google Chrome to see the most recent version.

If you’re using Microsoft Edge, you’ll also need to select Help and Feedback from the three dots in the top right corner. The next step is to locate About Microsoft Edge. This section offers information on the current version of your browser.

Firefox users can find this information by going to the Help menu and clicking on About Firefox. Safari users who prefer to use Safari will be required to access the Safari menu. Click on About Safari to view its version.

Compatibility for Xfinity Stream on Mobile Phones & Tablets

These are the browser versions that will be able handle Xfinity Stream features:

  • Google Chrome version 89 and newer
  • Microsoft Edge version 90 and later
  • Firefox version 89 or higher
  • Safari version 12 and higher

3. Internet Connection Problems

internet connection issues

Final Conclusion

There you have it — the most common causes of the Xfinity Stream incompatibility notice. Fortunately, most users will be able to quickly resolve their issue and recover access to the platform. If you’re one of the unfortunate few, contact Xfinity customer support right away!

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