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Netgear Factory Reset Not Working

by stacy

We can help you if your Netgear router refuses to perform a factory reset. There are many ways to perform this operation. If one method doesn’t work you can try another until the desired result. Before we get into the solutions, let us first address the potential causes.

What can cause Netgear Factory Reset To Fail?

There are many reasons why factory resets of Netgear can fail. Most common reasons are a broken reset button, faulty firmware or power supply problems. It is possible for a router to not allow you to do a factory reset regardless of what you do. We should not jump to conclusions without exhausting all options.

How do you reset a Netgear router’s factory settings? If you don’t have any other options, it would be logical to start with software solutions and then move to hardware.

Before you begin to mess with your router in any way, ensure that you have internet and that all cables are correctly plugged in. Also, make sure that your power cord is not damaged or loose.

Netgear Admin Panel

Netgear, like most home routers, uses an Admin panel graphic user interface to make it easier to navigate between the different options and set up your router. The and routerlogin.net can be used to access the admin panel via the internet browser. You’ll be prompted to login to either screen.

Netgear Admin Panel

There is a good possibility that administrator credentials are the same as when they were created in the factory, even if you have never done so. If this is true, then the username is admin and the password password.

Log in to the admin panel and switch to the reset tab. Click on Reset factory settings.

If the router cannot communicate with connected devices via WiFi or Ethernet cable and the admin panel is not accessible from your internet browser, the dedicated router app can be used.

Netgear App

Netgear Mobile is an official Netgear app which uses Bluetooth to communicate the router. This can be useful if Wi-Fi and ethernet communication are not possible with the Netgear router.

Netgear App

Download the app to your smartphone from the Google Play Store, or the iOS App Store. It will scan your area for Netgear routers. Once it has found your device, pair it by Bluetooth. Next, enter administrator credentials. Finally, switch to reset tab and click Reset factory settings.

There is an alternative to the two-step method, if they fail or you don’t want them to bother, and that is hardware.

Reset Button

Some prefer to reset the router using the reset button located on the back. Look for a small hole that has Reset written next to it.

This operation will require a thin piece either of metal, plastic, or wood. You can use an extended paperclip or a thinner toothpick to remove SIM cards from your phones.

Feel the click as you insert the object into the hole. After you are certain you have pressed the reset button correctly, keep it in place for 15 seconds and then release.

This should work in most cases. If the firmware or router is in good condition, it should be restored to factory settings.

What to do if nothing works?

If the factory settings are not restored by pressing the reset button, or clicking the same option in either the admin panel or app, it could be that your router is corrupted or broken. Reinstall the firmware to fix corrupt firmware.

Manually download and install the latest firmware

This will allow you to connect your router with your computer using an Ethernet cable. Once connected, the firmware software can be downloaded to the connected computer.

  1. Enter your model number on the Netgear support webpage.
  2. Click on Downloads, select the Firmware version and click Download.
  3. Copy the file to the router’s computer.
  4. Enter routerlogin.net and enter administrator credentials to open the Admin panel.
  5. Navigate to the Advanced Settings -> Administration
  6. Choose Firmware Update
  7. Select File to download the most recent version of the firmware from Netgear’s support page
  8. Click on Upload

After the upload is complete, the router should be rebooted and updated with the latest firmware. This should fix the problem if the corrupt firmware caused it. There is one exception to the rule: If the factory reset functionality is not restored, it is possible to use another wild card.

Try the 30-30-30 Fix

This is an old method, so it won’t work for all models and makes. It should work with most Netgear routers. However,

It is a three-step process.

  1. First, insert the pin into the reset hole. Next, press and hold for 30 seconds.
  2. Then, unplug it for 30 seconds and then turn it on again.
  3. For thirty seconds more, click the Reset button.

If you are unable to reset your Netgear router back to factory settings using any of these methods, it is likely that the device has been damaged and must be repaired or replaced.


It is not unusual for Netgear routers to refuse to reset to factory settings. There are several ways to reset your Netgear router to factory settings. If the router is not in need of service or replacement, one of these methods should work.

First, look into software solutions. Then, move on to hardware if that doesn’t work.

You can first try factory reset using an attached device. If this is not possible, you can download the Netgear mobile application on your mobile device to perform a factory reset via Bluetooth.

If none of these options work, locate the reset button at the back and insert a thin object in the hole. Hold the button for 15 seconds.

If your Netgear router is still not responding to your request, you can download and install new firmware from the Netgear Support page.

If all else fails, you can try a 30-30-30 hard-reset by pressing the reset button thirty seconds and then unplugging for thirty seconds. Then, press the reset button again for thirty seconds.

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