Home Router NETGEAR Router Is Not Found or Is Not Supported (Potential Fixes)

NETGEAR Router Is Not Found or Is Not Supported (Potential Fixes)

by stacy

Netgear is well-known for producing top-of-the line internet devices. The routers made by Netgear are highly regarded and a popular choice among internet users. Netgear router users have had to deal with a common problem of incompatibility with certain devices. The router is Not foundIt is not supported notification is common for Netgear Genie users.

Netgear no long supports the Genie App, so users can also get the notification on their Nighthawk, Orbi, and Nighthawk apps.

We will examine the causes of this notification in this article and offer some tips to help you solve it and resume normal browsing.

Confirm that you are on the Right Network

It is easy to mix up network SSIDs due to the widespread use wireless networks. It’s especially easy when networks are close by and share similar names.

Your Genie app will not be able access the router to establish a link if this happens. The result will be The router is Not found notification.

You can fix this problem by disabling any other wireless networks. Then, to avoid connecting to the wrong router, make sure you know your Netgear’s wireless network name.

By glancing at the sticker on your router that contains the default password and wireless network name, you can identify your router’s default SSID.

wireless network name

Once sure, tap on Try again on the router’s companion app. If the problem persists, there are other solutions you can look at.

It could be the right time for a power cycle

Minor errors within the operating system can often cause malfunctions in technological equipment.

These problems can be solved by restarting your router to make sure it turns back on correctly.

It is important to rule it out as soon as you can.

To power cycle the router, press on/off button. Wait for 30 seconds, then press the button again.

on - off button

Most NETGEAR routers include ON/OFF buttons located at the router’s back. You can remove the button from your router’s power outlet if it doesn’t have one.

Next, wait at least 10 second before you turn it back on.

Nighthawk app users can also remotely start their Netgear routers. To do this,

  • Launch the app first and then tap on Connect remotely.
  • Next, tap the Home You will find the icon in the top-left corner of your screen
  • Tap RebootTap the button to open a new window RebootClick again on the confirmation message.


  • You will be notified by the app that it is restarting. This process can take up to 2 minutes and may not work with other methods.

Reboot the device you’re using to connect with the Netgear router. This could help to solve your problem.

It could be the Data Connection

Alternatively, you could be accessing the router’s administration page via a cellular data connection on your primary smartphone.

It’s easy to overlook turning on data on your cellular device, especially if you’re used to using Wi-Fi or Ethernet.

As a result, make sure your device’s mobile data connectivity is turned off.

Reset Your Router

Because it will destroy all of your settings, a factory reset should only be performed as a last option. It is advantageous, though, because it restores your router’s default settings, removing any connectivity alterations.

If you are unable to remember your password, a factory reset will restore it.

To reset your Netgear router:

  • Check the light bulbs to make sure the router is turned on.
  • Next, locate the Reset buttonYour router’s back.

locate the reset button

  • To press the button, you’ll need a pen/paper clip or a pencil.
  • The pin should be inserted to push the button. Keep it in place until the lights start blinking.
  • Press the button, and then wait for your router reset to automatically.

Because it doesn’t require a wireless or ethernet connection, the above procedure is very convenient.

Remember that your password and user name will be reset next time you log on to the routers administration page.

They can be found on the router, or you can use admin/password as the username and password. These are the default login credentials for Netgear routers.

The Router works in AP Mode

Access Point allows your Netgear router act as an access point to a network with a router or gateway. This feature is crucial in expanding your router’s network coverage.

If the router is in AP mode, some Netgear routers won’t allow you access to their management. To overcome this problem, the router must be set to router mode in order to enable wireless connectivity.

To disable the AP Mode on your router:

  • Log in to routers management page with the correct credentials (username and password).
  • Navigate the Advanced settingsClick on tab Advanced setupThen, Wireless AP.
  • Uncheck the enable wireless access point box once you have completed this step to disable bridge mode.

wireless AP settings

The settings above may differ depending on the model of your router. There are many names you can use to refer to wireless AP settings such as Bridge mode and AP mode.

After you’ve updated the settings, reconnect to your router and everything should work again.

Switch Devices

Try connecting to the router using a different device if the problem persists.

Incompatible devices and settings could lead to problems.

Also, clear your browser’s cache to remove any residual information that might cause connectivity issues.

Conduct Firmware Updating

Regular firmware updates are necessary to address common problems and optimize router performance.

These updates are automatically performed, but they can be delayed for various reasons.

Therefore, to check for updates and install them, you should consider downloading them from Netgear’s download center.

  • Alternativly, you can log in via a reliable internet browser to the router management site.
  • Once you’ve entered your password and username, you can access www. Advanced/SettingsThen, Administration.
  • Click on router/firmware update.
  • Next, click on Check out Search for updates
  • Tap on Yes to allow the router to install the update. As the update is being installed, make sure you don’t use the internet or turn off your router. It could lead to more problems.

Video Tutorial – NETGEAR Router Firmware Update

Once you have the firmware updated, you can use it to load it onto a USB drive to upload the updates to your router.

Also, ensure your browser is up to date in case that’s what is making the Netgear router act up.

While you’re at it, make sure your devices have the latest software so that stubborn bugs are eliminated.


To summarise, the router is either unsupported or unavailable. It’s not necessary to be concerned about notification. Device failure is not commonplace, and the fixes are easy and affordable.

As a result, keep an eye on the functionality of your Netgear router to minimise minor difficulties when you are least prepared to deal with them. If the problem with your connection persists, call a trained technician or Netgear’s customer support. You can also check out Netgear’s user forum to see what solutions have worked for others in similar situations.

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