This is a serious problem that must be addressed immediately if your Netgear router lights turn on but you don’t have an internet connection. This article will discuss the reasons and what they mean, as well as some suggestions on how you can fix it yourself.
If your router is functioning properly but your internet connection is not, it could be that your ISP is the problem. However, the router may also be the problem. No matter what the cause, it is important to restore your internet connection. We recommend that you start with the basics.
How to Fix Netgear Router Lights That Are On, But Not Internet Problems
Here are some ways to solve this problem. Start with the most basic, and gradually work our way up to the more difficult. So, let’s start!
Make sure to check the cables and connectors
Even though it might seem unlikely, damage to a cable or connector could cause serious problems. Take your time to check the following. Are there visible damages or unusual bending to the cables? Are the connectors damaged or missing? Are they secure in their ports? Are they connected to the correct ports?
If you see anything, replace the connector or cable and ensure they are securely and properly connected. After inspecting the problem, you can determine if it is fixed. If it isn’t, continue with the basic troubleshooting.
This can be fixed by restarting your network. It is important to do it in a particular order.
- Turn off the modem and disconnect it form the power source.
- Turn off the router and then disconnect it from power. You can also disconnect coax or Ethernet cable.
- Turn the modem on and connect it back to the power source. Let it boot completely.
- Next, do the same for the router. Give it time to boot up.
- Connect your computer to other devices.
Make sure to check the LED lights. Also, connect to the internet. If there is no change, continue the troubleshooting.
Upgrading the Netgear Router Firmware
This issue can be fixed by updating the router firmware. It is important to connect the router directly to your computer using an Ethernet cable. You will also need to download the latest firmware to another computer and then copy it to your computer using a flash drive. The firmware can also be downloaded to your smartphone via a hotspot. Copy the firmware onto the Desktop.
Download the right firmware version for your router. Visit the NETGEAR Download Center. Enter your router’s name or model number. Now, click the Firmware/SoftwareSection click on firmware version and then download it. Save the ZIP file to your desktop and then unpack it.
Login to Netgear. Click on the ADVANCEDTab, then on AdministrationThen click on Router Update.
Click the first button Check outTo check whether your firmware is up-to-date, click here
If it is possible to upgrade it, click here BrowseClick the button to locate the folder in which you unpacked the downloaded firmware. Click on it to activate. Open.
Click here UploadNow click on the button to confirm your desire to continue.
After the firmware update is complete, reboot the router to confirm that the problem has been resolved.
Revert The Router to Default Factory Settings
Another option is to reset the router to factory default settings. This has been successful. You can do this manually or using the router’s admin dashboard, but before you continue you have to be aware of the following.
You can reset the router to factory defaults, but all custom settings will be deleted. It will be necessary to set up the router again. Make sure you have all of the information needed to access the router and set it up. You can move on if you are confident.
You can reset your router’s factory default settings by logging into the admin dashboard. Next, click the Advancedtab at the top. Click on the button at the top of the menu. Administration And then, and so on Backup Options.
This allows you to make a backup of your current settings and then restore them. You can also reset the router back to its default settings. All you need to do is press the Erase button. In the next window, you will be asked for confirmation. Click Yes.
It will reboot, and it will automatically restore the factory defaults when it boots back up. Now you can login to your router using the default admin login details. You should be able to login to the router with your default admin login details and reconfigure it. If the problem persists, you can contact the support.
Get in touch with your ISP
If none of these solutions work, the problem could be more serious. We need to immediately contact our ISP support team and describe the problem in detail. Your ISP can check your connection and provide you with some suggestions. You can have a technician sent to your house to diagnose the problem.
At the same moment, you can also ask them about any outages in your area. You can expect that everything will be fine if this is the cause of your problem.
Now we hope you have solved the Netgear router light on issue but your internet connection is working properly. Don’t skip steps. Always start with the most basic troubleshooting tips. They will most likely fix the problem. And if they don’t, then try the more technical ones. If you do need to contact your ISP support, be sure to remember what they did in order to get your connection back up and running. It will make your life easier to remember what they did the next time you have an issue like this.