Home Tech PLDT Home Prepaid Wi-Fi Connected But No Internet Access – Troubleshooting PLDT Home Prepaid Wi-Fi

PLDT Home Prepaid Wi-Fi Connected But No Internet Access – Troubleshooting PLDT Home Prepaid Wi-Fi

by stacy

It’s a pain, I know. If you lose internet access. It’s like getting some dirt in your eyes by your sneaky opponent in a gladiator arena, in this day and age.

If you are a loyal subscriber at PLDT and still need to connect to your PLDT Prepaid Wi-Fi, there is no reason to stop. You do not have internet accessWe will show you how to reverse the situation.

Why is it that I don’t have internet access despite being connected to my WiFi?

However, just because you connect to your Wi-Fi means that you are connected to it does not necessarily mean that you have internet access! Yeah, shocker, right? This only means you are connected to WAN(Wide Area Network), through a local area network (LAN).

Once you establish a connection to your Wi Fi, the device that you use to browse the internet is now connected to your router/modem (LAN). If you still can’t access the internet, that means that something is disrupting your connection with WAN.

This issue is not a simple one. Because there could be many reasons for this issue, there is no one ‘click this and voila!’ solution.


  • PLDT Router LOS Blinking Red: A Simple Guide
  • Password for PLDT Home Wi Fi Change [Detailed Guide]

To figure out why there is no internet access despite your PLDT Home Prepaid Wi-Fi connection, let’s start with the basic steps. If none of these solutions work, then we’ll move on to more complicated ones.

And remember – we are only providing you with all the solutions that are directly related to your PLDT Home Prepaid Wi-Fi system and not your computer/phone. To check those solutions, look for other articles about PLDT on this website – we have covered all kinds of issues!


  • Power Out

For most people, this seems silly and annoying, but for a few, it’s a relief. So, if you have saved this page to read “offline,” you should first make sure the power is still on and keep your hair on.

  • Investigation

Power’s on? Okay, now check if you have power. Wi-Fi works on other devicesIt might not. If it’s working, then the problem might lie within your computer/phone.

If the Wi-Fi isn’t working on any of your devices, the problem lies in the router/modem.

  • Extenders

These fancy phrases are you able to use? range extenders Your modem/router? If it does, then disconnect it and then reconnect to the internet. If it works fine, then probably don’t bother with range extenders and try using some kind of MESH architecture instead.

  • Balance Check

Maybe you have exceeded your daily data limit. Maybe you need to charge your internet plan. You can check if this is true.

  • Service Status

Sometimes your ISP may have problems with its network servers. It is possible that your internet service is not working in your area. You might also want to check with neighbors if you’re experiencing the same issue. There is no Internet issue. If you answered yes, wait or call your ISP. They’ll probably message you automatically.

Big Ones

Ok, if those basic things didn’t work, let’s see other solutions one by one, and hope one of them works.

  • The Anti-Virus Issue

Your antivirus software can sometimes block your internet access on Windows PCs. You can try disabling this software to determine if it works.

Disabling your antivirus software

Although disabling antivirus software may fix the problem, it should not be your only solution.

  • Malware is eliminated

Your internet experience could be seriously harmed by viruses and malwareYou can also make your computer slower. Even Macs can be infected with malware and viruses. Here’s how to undo these villains


  • Open Windows SecurityIn Settings
  • Go to Virus & Threat protection > Scan Options
  • Hit the button now Windows Defender Offline Scan
  • Next, click on Click Here to Scan Now

It should take approximately. 15 minutes. Your computer will then restart.

How to remove malware from Windows 10


  • Go to Applications > Utilities
  • Open Activity Monitor
  • Click here CPUClick on the tab, then click on %CPUColumn
  • Look for any process you do not recognize, especially if it’s taking a lot of processing power
  • Do the exact same thing with The MemoryTab and MemoryColumn
  • This process can be repeated with Bytes WrittenColumn in DiskTab
  • Now click on the NetworkTab and sort the Bytes SentColumn
  • You can google a process that looks suspicious if you write its name. Usually, you’ll know what that process is if it isn’t a malware
  • Double-click the button within the program once you have found the culprit. Activity Monitor.
  • Click QuitClick here Force Quit
  • It may be enough to stop the problem for now. If it gets serious or doesn’t go away, then you may need to look for professional support.
  • Cables

You should check that the cable you need is connected to the router/modem’s internet port. If it isn’t, you will get working Wi-Fi, but won’t have internet access! Simply plug in the cable, and you will be online within minutes.

  • Reboot your device

Go to your router’s web interfaceUse your ISP’s password and id to reset the device.

Reboot your phone, computer, or other device that you use to access the internet.

  • Power Cycle

Turn off your router/modem and wait for 5 minutes before turning them on again. This should make it work.

  • Wrong Wi Fi

Be sure to be Connect to the right Wi FiNetwork and that you have correctly entered your password.

  • Authentication Error

If you get the annoying “Authentication Error” message, click the “Forget” button, choose the right Wi-Fi name, and type in the correct password.

  • Time & Date

This one’s a pretty stupid issue, but it sometimes happens. This could impact internet access if you enter the wrong date or time in your devices. Always select the “Use Network Provided Times” option. If that doesn’t work and you see that the entries are wrong, then change them manually.

  • Filter for MAC Address

If you’re using MAC address filtering to block your router’s IP address, disable it. Log in to your router and verify that one of your devices has been added. If it’s listed, delete it.

  • Proxy Settings

In case you’re using a proxy server, try disabling it, and see if that helps! Here’s how to do it.


  • Click here Start
  • Go to Settings > Network & Internet > Proxy
  • Use the toggle button Automatically detect settings
  • You can also toggle off Proxy server


  • Go to System Preferences > Network
  • Choose the Network Service that you wish to disable the proxy.
  • Select Now Advanced
  • Choose Proxiestab
  • Below To configure, choose a protocolCheck all protocols
  • Click OK
  • Wi-Fi Region

The wrong region settings can cause no internet issues. You can change the region settings for your Wi-Fi to suit. Here’s how:


  • Use the Windows Key RBoth simultaneously
  • Enter devmgmt.msc,Hit Enter
  • Visit Network AdaptorsExpand it by section
  • Right-click on the name of your network adaptor
  • Choose Properties
  • Click here Advanced
  • Now, highlight Country and Region
  • Choose the right options


  • Open Preferences System
  • Click here Language & Region
  • Click here now RegionChange that in the upper-right corner
  • Factory Reset Router 

Do not forget to hold the Reset buttonKeep the lights on until all are turned on. Wait for the internet connection to establish by pressing the button.

  • Upgrading the firmware

Navigate to the PLDT website and select your model. You can then download any firmware available. Now, log into your router settings, go to the ‘Update firmware’ option, select the file you just downloaded.

Wait for the router’s reboot to be complete and check that everything works as it should.

  • Reset Wi-Fi Settings


  • Go to Settings > Network and Internet > Status > Network Reset
  • Click Reset Now

How to reset all network settings in Windows 10


  • Apple Menu > System Preferences > Network
  • Choose Wi-FiClick here (-)Click Here
  • Click Apply
  • Add a Wi Fi connection to your device by clicking on this button (+)Click Here
  • Select Wi-Fi and click Creat
  • Hit Apply. Exit Settings
  • Wi-Fi Bands Change

This is the only way to go if you don’t have any other options. Log into your router’s settings using your id and password. Go to Wireless settingsBelow wirelessYou can change your mode. 802.11bgnMode (sometimes also called mode) 11 bgn mixture).

  • Call ISP Support

Finally, if none of these solutions work, then it’s time to call your ISP support.

If only some specific websites are not working, here’re the reasons/solutions

  • Maybe you’ve entered the URL wrong
  • It could be that the server has gone down at this website.
  • It is also a good idea to turn off antivirus and proxy servers.

In conclusion

These are the basic fixes that every PLDT customer can try before calling an expert. If none of the suggested solutions work and you still can’t get online even though you’re connected to your PLDT Home Prepaid Wi-Fi, you should definitely call your ISP and ask for help.

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