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Ricoh Scan To Email Not Sending

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Ricoh Scan To Email Not Sending
Ricoh Scan To Email Not Sending

Ricoh Scan To Email Not Sending – Before We Get Into The Topic , let’s Learn Some Basic Of This Topic

Ricoh Printer Unable To Scan To Email

Ricoh Administration Manager and Scan and Fax Manager are used to administering three Ricoh printers, which are all running on print Server 2012 R2.

MP C4503, MP C4502A, and MP C3502 are all MP C4503 models.

When installed with our local Exchange server, they were scanning to email perfectly. However, we have now switched to O365 and have been unable to make it work. I looked through several boards and tried every setting.

The printers (definitely the MP C4503, on which I’m testing this) should support Starttls. When configuring the MX record (Direct Send) and SMTP Client Submission using ports 25 and 587, both shows Validated OK, and the Job log shows the Scans were sent out successfully with no errors.

However, no email is received. The authenticated/email account’s Sent folder contains no emails.

From the server, I can successfully telnet smtp.office365.com on port 587. I can use Powershell from the same print server to send emails using the same SMTP server on 587. From the printers, I can ping the SMTP server’s IP address. The printers are configured with 8.8.8.8 DNS simply in case we need to use the hostname instead of the IP address.

Ricoh Scan To Email Not Sending – How To Setup Ricoh Printer Not Scanning To Email?

Few people know How to set up Ricoh Printer Not Scanning to Email, thus this site is for those who want to learn. Ricoh printers must be connected to a robust network to scan emails in your favor.

A few other parameters are also necessary, including information about your email server, its name, authentication credentials, the SMTP (Simple Mail Transfer Protocol) port number, and any other protocols that may be required. Even if you don’t have an email server and only have a Gmail account, you can quickly scan your messages using Google’s SMTP.

Step-by-step directions on How to set up Ricoh Printer Not Scanning to Email may be found here. These procedures apply to all Ricoh MP Series copiers, but some smaller models, such as the MP 2500, MP 2000, and MP 171, may be more difficult to complete.

Step 1 – To begin programming your copier for scanning to email, hit the User Tools/Counter button on the copier’s operational panel.

Step 2 – Next, select System settings and then the file transfer tab on the touch screen.

Step 3 – Choose an SMTP server and provide your email server’s hostname. If you don’t have DNS (Domain Name System) set up, you’ll have to use the IP address of the SMTP server instead of its name.

Step 4 – If your server requires SSL (Secure Sockets Layer), select it just below the name.

Step 5 – Enter the right port number on the screen if your server uses a different port than the default.

Step 6 – If you see a CONNECTION TEST button, click it to make sure the copier can connect to the SMTP server.

Step 7 – To store your data, click OK in the top right corner.

Step 8 – SMTP authentication is the next step. If your server does not require it, skip this step; otherwise, select this option and provide your user name, email address, and password. If you don’t need to modify your server, you can choose AUTO in the encryption settings.

Step 9 – To save it, select OK.

Step 10 – Find and select ADMINISTRATOR’S EMAIL ADDRESS to input the email address that will show when submitting scans from the copier.

Step 11 – From the file transfer option, turn on Auto Specify Sender, then click OK to preserve it.

Step 12 – Finally, exit the User Tools and wait for your copier to adjust to the new settings before scanning your emails.

As a result, the procedures given above on How to Setup Ricoh Printer Not Scanning To Email must be followed. I hope you find this post useful and that it will help you fix your copier as quickly as possible.