Home Router Smart TV Connected But No Internet Access – Troubleshooting Guide

Smart TV Connected But No Internet Access – Troubleshooting Guide

by stacy

There could be an underlying problem causing your no internet problem with your smart TV connected to your Wi Fi. Most people will restart their Wi-Fi router as the first step. If that doesn’t work, try debugging the issue using the tips listed below.

Why is my Smart TV connected but not connected to Wi Fi?

These are the most common reasons your smart television doesn’t have internet connectivity when connected to Wi-Fi networks.

Problem with routerProblems with your router are the leading cause of poor internet connectivity with your smart TV. You can test to determine if the problem is related to the router by connecting your TV directly either to your modem (if your TV has an Ethernet port), or to another router (if you have an older router). Also, you can create a hotspot using your smartphone and connect your TV to this hotspot.

Internet connectionIf the problem is not with your wireless devices, it may be with your internet connection. You should check if your internet service is being disrupted by broken cables.

Other issues, which are not within your control, could also be interfering in your Wi-Fi connection. For example, confirm that the ‘internet light’ on your modem is working.

A problem with your TV SoftwareIf other devices are able to connect to your Wi-Fi network, it may be that your smart TV or Wi-Fi adapter is the problem.

Hardware issues: Your TV may not be able to connect to the internet if it uses outdated hardware. If all of these steps fail to connect your TV to the internet, it is worth looking for professional help.

How to Fix Wi Fi is Not Connected, but There’s an Internet Problem

There are many ways to fix the problem with your TV showing that it is connected but no internet. Each step is specific to the problem.

Make sure the router is working

Your first clue to the reason you are experiencing connectivity problems is your router not working. The router problem can be fixed by restarting it. This can flush out the cache, and it will also fix any other problems with the software or network. This tip only applies if your router and modem are one unit. If you have two separate devices, the following tip is applicable:

  • Turn off the modem as well as the router
  • After waiting for at least 45 seconds, turn on the modem
  • Give it another 45 seconds, then turn the router on.
  • You should wait for a few moments before you can confirm that the problem has been solved.

Make sure you have an internet connection

If you can’t connect devices other than your TV to your Wi-Fi, it’s possible that your internet connection is down. The following steps can be used to repair your modem or router:

You can check your TV for any issues

Though the methods above fail to cure the ‘no internet’ issue, even if your Wi-Fi is functional, investigate whether the problem is with your smart TV. The best way to troubleshoot the problem is to restart your TV. While you are at it, make sure that your TV isn’t connected to any other USB devices. To restart the TV, you will need to:

  • For approximately 5 seconds, press the power button
  • Wait for your TV’s to turn off
  • Reboot the device to verify that it is connected.

If restarting doesn’t work, try resetting your television. For complete instructions on how to set your TV back to factory settings, consult your manual or contact the TV manufacturer.

Last Thoughts

The problems mentioned above are some of the most typical causes of the problem we’ve discussed. These methods will quickly resolve the problem and restore internet access to your TV. If the problem does not go away, this could be an indication of a larger problem such as a bad network card or hardware issue. For assistance, call a certified technician in such situations.

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