Home Router Sony TV Wi-Fi Connected But No Internet Access (Troubleshooting Sony TV Internet Connection)

Sony TV Wi-Fi Connected But No Internet Access (Troubleshooting Sony TV Internet Connection)

by stacy

Sony is one the most recognized brands in entertainment. Sony is well-known for its outstanding smart TVs, home theaters, and infotainment devices.

These hi-tech gadgets are wirelessly connected to your Wi Fi, so you can stream and watch your favorite documentaries, sports, or programs from the comforts of your couch.

As with any new technology, there are likely to be issues with your Sony TV’s internet connectivity. This information will help you quickly diagnose and fix the problem.

This post explains how to fix “Sony TV Wi-Fi connected but no internet access” problems. You can read on to discover our tested hacks.

Connect to the right network

You are getting a “Sony TV Wi-Fi connected but no internet access” error because you are probably attempting to connect to an incorrect Wi-Fi network.

Nearly every office or home has a wireless internet connection. This makes it easy to get an error message stating that you are connecting to the wrong network.

This problem can be fixed easily. You only need to confirm you’re connecting to the correct Wi-Fi network. You can verify your network name by checking the router or logging in to your ISP control panel website.

You can also verify your password by calling your ISP, or checking the sticker on router.

Update Your TV’s Firmware

The problem could be caused by a corrupted or obsolete TV firmware. Software problems could affect your network settings, preventing your Sony TV’s access to the internet.

To solve this issue, consider updating your TV’s firmware right away. Sony provides software updates for almost all of its products so it shouldn’t be a problem to get the latest version.

Updating your TV’s firmware can help fix various bugs or security glitches and restore your network settings to default.

Here are the steps

  1. Visit Sony’s official website
  2. Search your TV’s model number on the support page
  3. Get the latest software update.
  4. Transfer the files onto a USB drive
  5. Insert the USB drive into your TV’s USB slot
  6. The upgrade will begin automatically
  7. If this resolves the problem,

How to update Sony TV firmware using a USB drive

Get rid of all obstructions

The possibility that your Sony TV is not connecting to the internet due to electromagnetic interference or other obstructions could cause it to be disconnected.

Bluetooth speakers, microwave ovens and smartphones can cause interference with Wi-Fi connections and block your Sony TV from accessing internet.

Clearing any obstructions or devices around your Sony TV and Wi Fi router will help you prevent electromagnetic interference.

You can also limit the number wireless gadgets that are connected to your router in order to prevent overloading your network.

Configure Your Network Settings

For your Sony TV to connect to the wireless network, it will require an IP address and DNS server address. Fortunately, IP and DNS assignment is usually automatic, so you shouldn’t have any problems configuring these network settings

You cannot connect your Sony TV to internet if your network settings are wrong or erroneously misconfigured.

Check your IP and DNS addresses to ensure they are set to “Obtain Automatically.”

These are the steps you need to take in order to change your network settings.

  1. Your remote can be used to control the Menu and Home buttons
  2. Network
  3. Select Network Status
  4. Select IP Settings
  5. Set IP Settings to “Obtain automatically.”
  6. Set DNS Settings to “Obtain automatically.”
  7. Click OK to save and apply the changes
  8. If this solves the problem,

IP Settings

Move TV closer to the Router

Sometimes, your Sony TV may not be able to access the internet due to weak signal strength. The TV could be too far from the Wi-Fi router, which can then prevent internet access. Also, weak signals can be caused by old wireless equipment.

This problem can be fixed easily by moving your Sony TV closer towards the router. You can also reposition your Wi-Fi router so that it is near your TV.

Consider replacing your Wi Fi equipment with a newer model if you are not satisfied.

You must set the correct date and time

If you didn’t know, time settings might impact the way your Sony TV connects to the internet. This is especially true for Android TVs.

This issue can be solved quickly and easily by setting the right date and time. All you need to do is:

  1. The MENU or HOME buttons on the remote control should be pressed
  2. Scroll to the settings
  3. Select device preferences
  4. Go to Date & Time
  5. Choose Automatic Date & Time
  6. Select “Use Network Time.”
  7. Check to see if the method solves your problem.

How to set date/time (and reconnect internet connection) on a Sony TV

Wi-Fi Limits

Wi-Fi routers are limited in the number of devices that they can support at once. The majority can support 250 devices simultaneously. The more devices connected simultaneously, the greater the chance of connectivity problems for your Sony TV.

You can limit how many devices you allow to connect to your Wi-Fi. You can limit the number of devices that your Sony TV can connect to the internet.

You can adjust the maximum number allowed wireless devices by checking and setting it. You only need to log into your router’s network control panel via your laptop or smartphone and change this setting.

Power Cycle Your TV

If you still can’t connect your Sony TV to the internet, consider restarting it. You can fix many issues with your TV’s picture, sound and internet connectivity by restarting it.

It is quick and easy, so you don’t have to spend time trying to fix your Sony TV.

Here are the steps

  1. Unplug your Sony TV’s power cord from the outlet
  2. For 30 seconds, turn off the TV and hold the button down for the same. Do not release the button. You will then drain any remaining power.
  3. Just wait a moment.
  4. Turn the TV on by unplugging the power cable.
  5. Make sure your Sony TV can connect with the internet

Factory Reset Your TV

If power cycling the Sony TV doesn’t solve the problem consider a factory reset to restore its default settings.

Factory-resetting your TV can delete all of your data and apps. This means that you might have to reinstall them once the reset has been completed.

Here are the steps

  1. Press the “Home” button on your remote control
  2. Go to “Settings” from the menu
  3. Go to “Storage and Reset”
  4. Select “Factory Data Reset”
  5. Passcode: If requested, enter the number (typically 0000).
  6. Reboot your TV
  7. This fix may resolve the issue

How to Factory Reset Sony TV with Remote

How to Factory Reset Sony TV without Remote

Restart/Reset your Router

Restarting the router is another quick solution to restore internet connectivity to your Sony TV. Your router may be the problem, not your TV. Restarting the router will fix it.

Here are the steps

  1. Unplug your router’s power cord
  2. Keep waiting for at least 60 seconds
  3. Reconnect the router’s power cord.
  4. Wait for the router’s to turn on
  5. If this solves the issue,

Alternativly, you can use the reset button to do this step. Hold the button down for five seconds, then release it. Check to see if the problem has been resolved.


We have many options for fixing your Sony TV. Try our tips to find the one that works best for you.

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