Home Router Unifi Connected But No Internet Access (Possible Causes & Quick Access)

Unifi Connected But No Internet Access (Possible Causes & Quick Access)

by stacy

Unifi is a premier internet provider that is well-known for its cutting-edge networking equipment and wireless network management systems. This does not necessarily mean that the equipment is perfect.

It is possible to connect your device correctly, but not be able to access the internet. This issue can be easily fixed. It takes only:

Reset Unifi router or modem

Resetting your router/modem is the fastest way to fix problems with internet connectivity.

The reset button on Unifi routers can be used to restore it to its original settings. The button can be pressed and held for just a few seconds. Resetting will also wipe all settings, passwords, custom features, and passwords.

reset button

If your Unifi router lacks a reset button, soft reset it by unplugging from the wall outlet. Before plugging in the router again, wait at least 30 second.

Flush DNS Cache

Domain Name System (DNS), stores domain records and IP addresses to make it easier for future searches when surfing the internet.

When you type a web address into your browser, it searches the DNS records saved in your PC’s local cache to get the website you want quickly.

The information stored in your local cache could cause connectivity problems. If you wish to restore your Unifi connection, it is important that you flush your DNS cache.

Here are the steps

  1. Click on the Start menu
  2. Scroll down to Windows System and click on Expand to expand
  3. Right-click Command Prompt, and choose Run as administrator
  4. Type ipconfig/release, and hit ENTER.
  5. Enter ipconfig/renew, and then press ENTER
  6. Type ipconfig/flushdns
  7. Press Enter
  8. Type Exit
  9. Reboot your computer

How to Flush DNS Cache and Release/Renew IP Address

Configure DNS Server address

Your Internet Service Provider provides the DNS server address for your Unifi router. But, it is possible that the DNS server quality is not known.

Good news: You can configure your server address to provide faster and more secure internet connectivity. Simply:

  1. Click on the Start menu
  2. Go to Settings
  3. Click Network & Internet
  4. Click on the “Change adapter” button
  5. Right-Click on your active internet connection
  6. Select Properties
  7. Select Internet Protocol Version 4
  8. Click on the Properties button
  9. Click on the following DNS server addresses
  10. As the preferred DNS server address, enter
  11. As an alternative DNS server address, enter

VIDEO TUTORIAL – How to Change DNS Server in Windows 10

Change your IP address

Accessing the internet requires that your computer has a unique IP number. If multiple devices within your home network use the same IP address, IP conflicts can occur. This can affect your internet connection. This could lead to your internet connection being cut off.

These are the steps

  1. Click the Start menu
  2. Scroll down to Windows System and click on Expand to expand
  3. Right-click Command Prompt, and choose Run as administrator
  4. Type ipconfig/release, and hit ENTER.
  5. Enter ipconfig/renew.
  6. To exit the Command Prompt, type Exit
  7. Reboot your PC

Updating Network Drivers

Sometimes you might not be able connect to the internet due to corrupted or obsolete network drivers. Although most operating systems have generic drivers for network adapters available, it is possible to manually update them to make sure your device meets the latest system requirements.

You can download the correct network drivers from the manufacturer’s site or by using a third-party driver update. Alternativly, uninstall the old drivers and let Windows update the network drivers automatically when you restart your computer.

Here are the steps for updating network drivers

  1. Right-click on the Start Menu
  2. Choose Device Manager
  3. Scroll down to Network Adapters. Expand it
  4. Right-click Wi Fi adapter
  5. Click uninstall drivers
  6. Restart your computer and let the drivers install themselves automatically
  7. You can also right-click on the Wi Fi adapter and click Update

VIDEO TUTORIAL – How to Update Network and Wi-Fi Drivers in Windows 10

Reset Network Settings

Resetting network settings, in addition to updating network drivers can also help restore your Unifi internet connectivity. This will restore everything to the default settings.

Resetting network settings has one major advantage: It erases all bugs and issues that may be interfering with your connection.

These are the steps

  1. Click on the Start menu
  2. Go to settings
  3. Go to Network & Internet
  4. Click on Status
  5. Click on the Reset Network button
  6. Click on Reset to confirm
  7. To confirm, click Yes

Wi-Fi Router Distance Checker

You may be unable to access the internet if your Unifi is connected. Although Wi-Fi routers typically have a wide range of coverage, signal transmission can still be affected by the router’s location.

For strong signal, ensure that your router is placed centrally. If you experience problems with Wi-Fi signal strength, you may need to install a Wi Fi extender.

Ethernet Cables Can Be Replaced

Ethernet cables are small wires that transmit data to and from your router to your computer. Your internet connection can be affected by any damage to the cables.

You should inspect your Ethernet cable for bent wires or any other physical damage. An Ethernet Cable Tester and millimeter can be used to test the cable. You can replace the cable with a working one if you find anything unusual.

Check your ISP status

Sometimes your Unifi might stop working due to service interruptions in your area. Your ISP should be able to tell you if there has been a scheduled interruption, and when they will correct it. Your ISP should have more information on your internet connection status.

You can also check your internet status by visiting your Unifi router’s web management page. These are the steps

  1. Connect your modem to your router
  2. Connect your router to your computer
  3. Log in to the router’s web management page
  4. Go to Advanced
  5. To check your Internet Status, click on Status

Antivirus Software should be disabled

Your Unifi internet connection may not be functioning due to viruses or spyware. Your network may also be affected by a third-party firewall, or anti-virus software.

Begin by scanning your computer for spyware and viruses. Next, remove all third-party firewalls. Finally, disarm any antivirus software that may be causing connection problems.

You can upgrade your equipment

If none of the procedures above appear to be working, consider upgrading your device. Older equipment may not be compatible with the current wireless standards, resulting in connectivity issues.

To fix connection problems, you can also upgrade the firmware on your router and the drivers on your wireless adapter.


It doesn’t have to be difficult to fix your internet problems. Any of the proven solutions above will restore your connection in no time. Please share your experiences with us in the comments section.

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