Home Router Verizon Fios 5G Not Showing Up: How To Fix It?

Verizon Fios 5G Not Showing Up: How To Fix It?

by stacy

If you aren’t a Verizon customer, you’ve probably heard of it because it is one of the world’s top ten telecommunications corporations. Make no mistake: bigger isn’t always better, but it can be a good indicator of service quality.

The Verizon Fios 5G isn’t showing up, according to a widely documented glitch on the cloud. There are a variety of reasons why our 5G band isn’t working, but the most important thing is to figure out why.

Dual-Band Router

While studying routers and trying to find the ideal device for your home network, you’ve definitely come across terminology like single-band, dual-band, and tri-band. A dual-band router is the most prevalent type of router on the market.

Single-band routers operate on a single frequency band, which is often 2.4 GHz (Gigahertz) due to its wide coverage. There are three bands on the tri-band router: 2.4 GHz, 5 GHz, and another 5 GHz band.

However, the majority of household routers feature two Wi-Fi bands. The 2.4 GHz band is the first, while the 5 GHz band is the second. The 5 GHz spectrum is not the same as the 5G network, to clear up any confusion.

The Wi-Fi transmission frequency is 5 GHz, whereas 5G refers to the fifth-generation cellular network standard. As a result, a dual-band router has two accessible bands to provide the highest possible performance. The 5GHz frequency has faster speeds, but the 2.4GHz band has a greater range.

Why Is Verizon Fios 5G Not Showing Up?

There are many reasons your 5 GHz frequency band might not be showing up on the list of Wi-Fi networks on your device. There’s interference, there are firmware updates that messed something up or improved something, and there are other reasons, but the most common ones are:

  • Same SSID: After a firmware upgrade, the network name (Service Set Identifier) for both bands may become the same. So, while it may appear that the 5 GHz band isn’t present, it actually shares the same name as the 2.4 GHz band.
  • 5GHz band disabled: Our device’s 5 GHz wireless radio may have been disabled by someone. However, there is rarely a motive for someone to do something like this, so it could have happened by chance.
  • The device isn’t compatible with 5 GHz: This happens infrequently, but it does. Wireless adapters that work at 5 GHz are incompatible with some devices. As a result, they are unable to “see” the 5 GHz network because they are not permitted to do so.
  • Physical damage is another common cause for only one of the frequency bands to appear. If our Verizon Fios has been physically damaged, we will need to request a replacement.
  • Too many obstacles: There is a distinction between the 5 GHz and 2.4 GHz bands. Despite the fact that 5 GHz is faster, it is unable to penetrate most solid surfaces. So, if you’re trying to connect to the 5 GHz band from a distant corner of your home, get closer to the router.

How To Fix Verizon Fios 5G Not Showing Up?

This isn’t a common problem, but it does have a remedy. Regular debugging may help, but you should also try disabling 2.4 GHz wifi, checking compatibility, updating network adapter drivers, changing the SSID, and, if all else fails, doing a factory reset.

On Verizon Fios, turn off 2.4 GHz wireless.

We must get into the settings on our Verizon Fios gateway or router to disable the 2.4 GHz wireless. So, either go to www.myfiosgateway.com or https://secure.verizon.com/vzauth/UI/Login. You can also access My Verizon or My Fios.

After that, we’ll proceed to Change Wireless Settings. Once that is selected, we must turn off the 2.4 GHz wireless. The router will reset after we apply the modifications. We can now attempt to connect to the network. Because it’s the only one left, this will be the 5 GHz radio.

Check device compatibility

To check if our device is compatible, we need to run one command in the Command Prompt. In the search box, type cmd, right-click on the first result, and Run as administrator. Now, we need to type the netsh wlan show drivers command.

You’ll notice a line that says “Radio types supported.” If you can see 802.11n among other radio types, this means that your device is compatible with the 5 GHz frequency. So, the incompatibility reason is eliminated.

radio types supported

Driver update

The wireless device driver should be kept up to current at all times. If we suspect an old driver is preventing our 5 GHz band from appearing, we must upgrade it. To do so, go to the search box and type “Device Manager.”

Locate Network adapters by clicking on the first result. The wireless adapter should be the first item on the list once you expand the section. Right-click it and choose Update driver, then select Search automatically for drivers. It should then update itself.

SSID change on Verizon Fios

Using the My Verizon or My Fios app, we must log into the Verizon Fios settings. You can also access the Verizon settings page on the company’s website. You can take a look at how we disabled the 2.4 GHz radio.

When we get to the Basic area, we need to go to the left pane and click on Wi-Fi. Following that, you must choose Primary Network. The SSID (the name of our network) and password can be entered here.

Factory reset Verizon Fios

Last but not least, a factory reset that erases all of your device’s settings may elicit a proper reaction, allowing you to view the 5 GHz band once more. On the back, there’s a Reset button.

reset button on verizon fios 5g

Use a pin or something similar and push the Reset button for at least 30 seconds. The router will wipe out all the settings and restart. This will revert it to its factory settings, so there should be a 5 GHz SSID showing on your device.


We now understand what a dual-band router is and why our Verizon Fios 5G isn’t listed in our network list. We also know how to remedy it by performing routine troubleshooting and better tweaking our device’s settings.

Because most ISPs provide apps for convenient access, configuring your router, modem, or gateway is simple. Finally, if none of the above solutions work, you should contact Verizon’s customer service. They could have the ideal solution for us.

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