Home Router Xfinity 5GHz Is Not Showing Up

Xfinity 5GHz Is Not Showing Up

by stacy

If you’re reading this article, you’re probably wondering what to do when your Xfinity 5GHz is not showing up. That’s the case with Xfinity xFi Comcast also offers other devices. These users experience issues similar to this.

There are reasons this happens, but we need to discuss what wireless radio is first, and afterward, we’re going to discuss how to fix it. So, after reading this article, we’ll know what to do when our Xfinity 5GHz is not showing up.

What is a Wireless Radio?

A wireless radio is a radio which emits a WiFi signal. While all radios can be wireless, wireless radios are specifically made to establish a Wi-Fi connection. It uses different frequencies to establish a connection among devices, just like any other radio.

Wireless routers emit wireless signals using three frequencies. We have the 2.4GHz (Gigahertz), frequency band, and 5GHz frequency bands. 6GHz frequency band.

Wireless Radio at 2.4GHz

The most reliable Wi-Fi frequency band to date is 2.4GHz. It has a strong signal and covers a large area. However, it doesn’t offer the fastest data transmission speed. Most routers support both 2.4GHz and 5-GHz bands.

Wireless Radio at 5GHz

The 5GHz frequency band doesn’t offer as much coverage as the 2.4GHz band, but it provides a much faster connection. Dual-band routers offer both 2.4GHz and 5GHz frequencies, so many routers can be dual-band.

We get a steady and fast connection when we are close to the router. Even further from the router, the signal is reliable thanks to the 2.4GHz.

Wireless Radio 6GHz

The 6GHz wireless radio promises faster transmission speeds, as the frequency will be clear. However, the range will likely be smaller than the 5GHz frequency band.

Reasons Xfinity 5GHz isn’t showing up

Once we have a basic understanding of wireless radios, we can understand why the Xfinity 5GHz works so well. not showing up. There are three main reasons. The first one is that our device doesn’t support it, the second one is that the security method isn’t supported, and the third one is that the router isn’t broadcasting the SSID (Service Set Identifier).

The Device Doesn’t Support 5GHz

Believe it or not, there are still devices that don’t support the 5GHz frequency band, and we can easily check that. It’s as easy as that. right-clickClick on the Windows button to select Windows PowerShell for Administrator.

Once you are there, it is time to type. netsh wlan driver showClick here to hit Enter. You’ll notice the line with supported radio types. If there’s No 802.11ac and no 802.11n, your device doesn’t support the 5GHz frequency band.

Wi-Fi Security Method

It could be the wrong security option for your network. You should ensure that your wireless network uses either a WEP (Wired Equivalent Privacy), or one of the WPAs (“Wi-Fi Protected Access”). You will need to log in. www.xfinity.com/myxFi Use our credentials.

Then, it’s necessary to select Network Go to Edit Wi-Fi. Click on any of the security protocols you like and then click Make changes. We can also do it by typing in to our address bar using your credentials

Go to Gateway Click on Connection Select Wi-Fi. Click on Edit To change the security mode. Next, click on Save Settings, and we’ll have a universal security method most devices use.

Broadcasting Not via Router

Sometimes, the router is simply not broadcasting the SSID (network name), and that’s the reason we can’t detect the network. So, we might need to tweak some settings to make it show up when we’re scanning for new networks.

Fixing Xfinity 5GHz not showing up

Knowing why the Xfinity 5GHz isn’t working, we can fix it. There are several things you can do to get it working. We can disable the wireless radio on 2.4GHz.

Disable 2.4GHz

disable 2.4GHz

By entering, you will be able to log into your Xfinity settings webpage. your browser to proceed. Enter. Once we have entered our credentials, we must click on Gateway Next, select the right pane. Connection We need to click on Wi-Fi.

We can now see the two networks: the 2.4GHz and the 5GHz wireless. Click on Edit Click on 2.4GHz and uncheck that box. Enabled. Click on the next button. Save Settings.

Password and SSID can be changed

The same steps can be followed to change the network’s name. To do this, click Edit next to the 5GHz wireless radio. We can then assign a different name for the 5GHz wireless station and separate it from the 2.4GHz one by clicking on Edit next to it.

Click on Save Settings once you’re finished changing the SSID. This will separate the radios, and if your device is 5GHz-enabled, you’ll be able to see the 5GHz radio and connect to it.

Manually add network

Click on the button to manually add a network. Start menu We need to click the button Settings. Then, it is time to open Network & Internet. After opening it, click on Wi-Fi.

Then, click on Manage networks you know Once we’re there, we can click on Add a network. Enter the network name (SSID) and click the Type of security From the drop-down menu. Click on Save, and that’s it.

add new network

Change the hardware

If none of the above methods work, it may be worth changing the hardware. Upgrade to a newer router or ask Comcast to replace it so both wireless radios can work. This could be the best solution.


It is best to buy a simpler and better piece of hardware for your home network. However, it’s good to know a little about wireless radio, and it’s very useful when trying to figure out why an issue occurs.

Now we have a better understanding of the problem and a solution to the issue. Contact support if none of these solutions work.

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